It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 30 days after receipt without giving any reason.After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. Return shipping costs depend on your country and the carrier you choose. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at info@ive-international.com. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packed when returning.Products made to measure according to your specifications are excluded from the right of withdrawal.Exchange product?Do you want to exchange your product? That’s no problem at all. You can contact info@ive-international.com for this. You do, however, bear the costs for returning the product.”I have provided a wrong delivery address!Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.We make every effort to deliver the order to you as soon as possible. Orders placed on working days before 12 noon, we try to ship the same day. However, we are not always able to fulfill this, sometimes products are not in stock and the delivery of your order may take a little longer. If, for whatever reason, we cannot meet this delivery time, we will of course inform you as soon as possible.Product prices do not include shipping costs. We charge one fixed amount per order, depending on the country of delivery. Amounts include 21% VAT; outside the EU without VAT.Zone 1 – Netherlands: € 14.95 – delivery 1–2 working days
Zone 2 – Belgium, Luxembourg, Germany: € 19.95 – delivery 2–3 working days
Zone 3 – France, Monaco, Austria, Denmark, Poland, Czech Republic: € 32.95 – delivery 2–5 working days
Zone 4 – Italy, Vatican City, San Marino, Spain, Portugal, Sweden, Slovakia, Slovenia, Hungary, Ireland: € 38.95 – delivery 3–6 working days
Zone 5 – Finland, Estonia, Latvia, Lithuania, Romania, Bulgaria, Croatia, Greece: € 49.95 – delivery 4–8 working days
Zone 6 – United Kingdom, Switzerland, Norway: € 54.95 – delivery 4–8 working days plus customs clearance
Zone 7 – United Arab Emirates, Saudi Arabia: € 300.00 – delivery 5–10 working days plus customs clearance
Zone 8 – Israel: € 300.00 – delivery 5–10 working days plus customs clearanceDelivery times apply from dispatch. Business customers in the EU with a valid VAT number pay shipping excluding VAT (reverse charge).Outside the EU we deliver DAP (Delivered at Place): we handle the export documents and EORI; import duties, import VAT and any clearance fees are paid by the recipient. Any import formalities in the country of destination (such as certificates or registrations) are handled by the recipient as the importer.We ship with DHL via Sendcloud. Pallet shipments and deliveries to other countries are available on request; please contact info@ive-international.com.
