{"id":52340,"date":"2026-10-11T13:32:25","date_gmt":"2026-10-11T11:32:25","guid":{"rendered":"https:\/\/ive-international.com\/frequently-asked-questions\/"},"modified":"2026-10-11T13:38:39","modified_gmt":"2026-10-11T11:38:39","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/ive-international.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

Below you will find answers to the questions we are asked most often about ordering, delivery, choosing the right size and using our products. Can’t find your question? Call us on +31 (0)523 291440<\/a> or email info@ive-international.com<\/a>.<\/p>\n

Ordering and prices<\/h2>\n

Are prices shown including or excluding VAT?<\/h3>\n

Prices are shown including 21% VAT, with the price excluding VAT below. EU business customers with a valid VAT number order under the VAT reverse charge. Customers in the United Kingdom buy excluding VAT.<\/p>\n

How do I order with the VAT reverse charge?<\/h3>\n

Enter your valid VAT number at checkout. We will then apply the reverse charge to your order.<\/p>\n

Do you offer discounts on larger quantities?<\/h3>\n

Yes. Rental companies, resellers and dealers receive volume discounts: the more you order, the lower the unit price. Feel free to request a quote<\/a>.<\/p>\n

Can I request a quote?<\/h3>\n

Yes. Use Request a quote<\/a> to put together a quote for the products and quantities you need.<\/p>\n

Delivery and shipping<\/h2>\n

Which countries do you deliver to?<\/h3>\n

You can order online from almost anywhere in Europe, including the United Kingdom, Switzerland and Norway. For the Middle East and Africa, we arrange delivery with you on request. See all countries and delivery times on Delivery in Europe and EMEA<\/a>.<\/p>\n

What is the delivery time?<\/h3>\n

1\u20132 working days in the Netherlands, 2\u20133 working days in Belgium, Luxembourg and Germany and 2\u20138 working days in other EU countries, depending on the country. To the United Kingdom, Switzerland and Norway, 4\u20138 working days plus customs clearance. We often deliver within a week.<\/p>\n

What are the shipping costs?<\/h3>\n

Within the EU, shipping is free on orders of \u20ac 1,000 or more. For smaller orders, you will see the shipping costs at checkout. Free shipping does not apply to the United Kingdom, Switzerland and Norway.<\/p>\n

Do you deliver to the United Kingdom?<\/h3>\n

Yes. We deliver on working days to both the EU and the UK. We take care of the export documents and the EORI number. Import duties and UK VAT are paid by the recipient on delivery (DAP).<\/p>\n

Sizing and choosing a product<\/h2>\n

How do I know which size I need?<\/h3>\n

The tyre size is shown on the sidewall of the tyre. You can also enter the make and model of your machine in our Size finder<\/a>. Not sure? Send us the machine type and we will determine the right set.<\/p>\n

What is the difference between TireSocks\u00ae and Heavy Duty TireSocks\u00ae?<\/h3>\n

Heavy Duty TireSocks\u00ae have an extra layer of fabric and a reinforcing patch over the seam. As a result, they typically last twice as long as the standard version.<\/p>\n

Which product suits my situation?<\/h3>\n
    \n
  • Preventing tyre marks on floors: TireSocks\u00ae, TrackSocks\u2122 (rubber tracks) and CasterSocks\u2122 (castors)<\/li>\n
  • Containing oil and fluid leaks: DripDiapers\u2122 and BracketBerm<\/li>\n
  • Protecting walls, fa\u00e7ades and machines: Bumper Donut and SafetyPads<\/li>\n
  • Keeping aerial work platforms clean and protected: AerialJackets\u00ae and AerialShields\u00ae<\/li>\n
  • Protecting forklift forks and loads: ForkSocks\u00ae<\/li>\n<\/ul>\n

    Not sure? Request free product advice<\/a>.<\/p>\n

    Using TireSocks\u00ae<\/h2>\n

    Can TireSocks\u00ae be used outdoors?<\/h3>\n

    No. TireSocks\u00ae are designed for indoor use.<\/p>\n

    How long do TireSocks\u00ae last?<\/h3>\n

    Typically 2 weeks to 2 months, depending on the type of machine and the working conditions. To extend their life:<\/p>\n

      \n
    • Always keep the machine moving when turning the wheels.<\/li>\n
    • Remove the TireSocks\u00ae where possible when driving on rough surfaces or outdoors.<\/li>\n<\/ul>\n

      Are the covers waterproof?<\/h3>\n

      TireSocks\u00ae have a durable, water-repellent top layer.<\/p>\n

      Business customers and dealers<\/h2>\n

      Do you supply resellers?<\/h3>\n

      Yes. We have a dealer programme for rental and trading companies, with dealer margins, volume discounts and marketing and product support. Find out more at Become a dealer<\/a>.<\/p>\n

      Do you advise rental companies?<\/h3>\n

      Yes. Rental companies receive a free fleet analysis without obligation<\/a>. Based on that, we advise which products are worth reselling to your customers.<\/p>\n

      Returns<\/h2>\n

      Can I return an order?<\/h3>\n

      Yes. You can cancel your order up to 30 days after receipt, after which you have a further 14 days to return the product, with all accessories and as far as possible in its original condition and packaging. Read the full terms in our returns policy<\/a>.<\/p>\n